Shipping & delivery

Check your destination

Available delivery destinations are listed in the country selector at checkout. Availability can vary by product and destination. A display currency selection is a price preference; it does not confirm that every product can be delivered to that country.

Some food, beauty, plant, animal or other regulated products may be restricted by local import rules. Checkout checks restrictions recorded for the selected country, but destination authorities may apply additional requirements. Contact support before ordering if you are unsure about a product.

Delivery costs and estimates

Checkout displays the available shipping options, delivery charge, handling fee and order total before you place an order. Costs depend on the store's current shipping configuration. Any delivery time shown is an estimate, rather than a guaranteed arrival date.

Packing, carrier schedules, remote destinations, customs inspections and local holidays can affect delivery. Ask support for guidance if you need an order by a particular date.

Customs and import charges

International orders may be subject to local duties, taxes, clearance fees or documentation requirements. Unless the order explicitly states that a charge is included, do not assume destination charges are part of the checkout total. Confirm local requirements before ordering, and contact support if you need help understanding the shipment details.

Order processing and tracking

An order confirmation records your order; it does not mean payment has cleared or the parcel has shipped. Payment and shipment statuses are shown separately in your account. Tracking information appears when a shipment and tracking reference have been added.

You can check progress in My orders or use Track an order. If tracking is unavailable, delayed or inconsistent, contact support with your order number.

Address changes and delivery issues

Check the recipient name, address, postal code and international contact number before placing an order. Contact support promptly if any details are incorrect. A change may not be possible once an order is packed or dispatched.

If a parcel arrives damaged, an item is missing or delivery fails, keep the packaging and any relevant photographs, and contact support with your order number. We will review the information and explain the available next steps.